Terms of Service

Last updated: August 6, 2026

Please read these Terms of Service ("Terms") carefully before using the Service operated by Filip Šedivý.

These Terms are written for business customers. The Service is not offered to consumers (see Section 3).

1. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of these Terms of Service:

Company, We, Us, or Our refers to Filip Šedivý, sole trader (OSVČ), registered in the Czech Trade Licensing Register (živnostenský rejstřík) Business ID (IČ): 05435561 Address: Hledíková 3008/2, Praha 10, 106 00, Czech Republic
Country refers to the Czech Republic.
Service refers to the Visork platform, including the Website, APIs, dashboards, documentation, and related services.
Website refers to https://visork.com.
You or Customer means the legal entity or business user accessing or using the Service.
Customer Content means any data, files, images, or other content submitted by You to the Service for analysis.
Detection Results means the machine-readable outputs returned by the Service, such as risk scores, classifications, and related metadata.
DPA means the Visork Data Processing Agreement, which forms part of these Terms.
Permitted Purpose has the meaning given in Section 6.
Terms mean these Terms of Service.

2. Acknowledgment

These Terms govern Your access to and use of the Service and constitute a legally binding agreement between You and the Company.

By accessing or using the Service, You agree to be bound by these Terms. If You do not agree with any part of these Terms, You may not access or use the Service.

If You are using the Service on behalf of a company or other legal entity, You represent that You have authority to bind such entity to these Terms.

Our Privacy Policy describes how We process personal data for which We act as controller. Personal data contained in Customer Content is processed on Your behalf under the DPA.

3. Business Use Only

The Service is provided exclusively for business purposes. It is not directed at, and is not offered to, consumers.

By using the Service, You confirm that You are at least 18 years old and are acting in the course of a trade, business, or profession.

4. The Service; Your Responsibilities Remain Yours

The Service provides automated, AI-based analysis of Customer Content and returns Detection Results — probabilistic risk assessments intended to support Your own content-moderation and trust & safety workflows.

The Company provides detection infrastructure only. You retain full control over, and full responsibility for:

Your moderation policies and enforcement decisions (allow, block, quarantine, escalate, or otherwise),
human review appropriate to Your risk profile,
Your legal and regulatory obligations, including any obligations to report, preserve, or remove content under applicable law,
notices and remedies You owe to Your own users.

Use of the Service does not, by itself, make You compliant with any law or regulation (including the GDPR or the Digital Services Act), and nothing provided through the Service constitutes legal advice.

5. AI Detection Results

Detection Results are produced by machine-learning systems and are probabilistic by nature:

false positives (lawful content flagged as risky) and false negatives (harmful content not flagged) will occur,
We do not warrant that the Service will detect all illegal or harmful content, or that content not flagged is lawful or safe,
Detection Results are risk assessments, not legal determinations.

You are responsible for configuring decision thresholds appropriate to Your use case and for applying human review to consequential decisions where appropriate or legally required.

6. Permitted Purpose and Acceptable Use

Permitted Purpose

Permitted Purpose means the automated analysis of Customer Content for the purpose of detecting illegal or harmful material as part of Your own trust & safety, content-moderation, or legal-compliance workflows, in each case in relation to content hosted on, transmitted through, or otherwise processed by Your own products and services.

Your Warranties

You represent and warrant, on a continuing basis, that:

You have all rights and permissions — and, where Customer Content contains personal data, a valid legal basis under applicable data-protection law — to submit Customer Content to the Service,
You submit Customer Content solely for the Permitted Purpose,
You have provided any notices to Your users required by applicable law,
Your use of the Service and Your instructions to Us comply with applicable law.

For the avoidance of doubt: submitting content that may itself be illegal (for example, material suspected to constitute child sexual abuse material) strictly for automated detection under the Permitted Purpose does not, by itself, breach these Terms. Any other handling of such material remains Your sole responsibility and subject to applicable law.

Prohibited Conduct

You must not:

use the Service for any purpose other than the Permitted Purpose,
use the Service to test, probe, or improve the ability of any content to evade detection, or to determine whether specific material can bypass detection systems,
submit content You are not lawfully entitled to process, or seek out, collect, or distribute illegal material except as strictly necessary for the Permitted Purpose,
reverse engineer, decompile, or attempt to extract the source code, models, model weights, or training data of the Service,
interfere with or disrupt the integrity, security, or performance of the Service, or attempt to gain unauthorized access,
share API keys with third parties, or use the Service on behalf of third parties (for example, as a reseller or service bureau) without Our prior written agreement,
use automated systems (bots, scrapers) against the Website without Our prior written consent,
exceed usage limits or circumvent usage measurement.

7. Suspected Illegal Content: Preservation, Archiving, Disclosure, and Reporting

We may preserve, quarantine, disclose, or report Customer Content and related data where We are required to do so by applicable law or by a binding order of a court or competent authority, or where We believe in good faith that such action is necessary to comply with a legal obligation — including obligations relating to child sexual abuse material.

In addition, where the outcome of an analysis, the legal qualification of Customer Content, or the need to enable competent public authorities to act so justifies, We may preserve (archive) the content concerned together with associated metadata — such as technical attributes of the submission and the related Detection Results — for the purposes of compliance with legal obligations, cooperation with competent public authorities, and the establishment, exercise, or defence of legal claims. Such data is retained no longer than these purposes require and is stored as described in Section 8.

Where legally permitted, We will inform You of such action.

We may suspend Your access to the Service immediately and without prior notice where We reasonably suspect abuse of the Service, including use in breach of Section 6.

8. Customer Content: Ownership, Analysis, Training, and Retention

Customer Content remains Your property.

You grant Us a non-exclusive, worldwide, royalty-free license to host, process, and analyze Customer Content solely to provide the Service in accordance with these Terms and the DPA.

In-memory analysis. Analysis takes place entirely in volatile memory (RAM); Customer Content is not written to persistent storage for the purpose of the analysis itself. Any retention described in these Terms is a separate step that occurs only after the analysis completes.

No model training by default. By default, We do not use Customer Content to train, fine-tune, or evaluate machine-learning models, and We do not build profiles from Customer Content. Customer Content may be used to train or fine-tune models — whether general models or models specific to You — only where You have expressly agreed with Us in writing, or where You have enabled such use in the Service settings (see "Service tiers and defaults" below).

Flagged content and perceptual hashes. Where an analysis indicates that Customer Content is likely illegal or harmful, We may retain the flagged item for confirmation by a limited number of authorized personnel bound by confidentiality. Where a human reviewer confirms the material as harmful, We may derive and store a perceptual hash of it — a compact numerical fingerprint that enables re-identification of the same or visually similar material but does not permit reconstruction of the content — in a hash database maintained for the Service as a whole, so that already-confirmed material is identified faster in subsequent analyses, including analyses performed for other customers. No hash is stored on the basis of an automated verdict alone.

Deletion by default. Except where content is retained as described above, preserved or archived under Section 7, or retained under a written agreement or a configuration You have selected, Customer Content is deleted promptly after the analysis completes and Detection Results are returned.

Service tiers and defaults. On paid tiers, retention of Customer Content beyond the flagged-content review described above and its use for model training are disabled by default. Where We offer the Service free of charge, retention of Customer Content and its use for model improvement may be enabled by default; the applicable defaults are disclosed at sign-up and shown in the Service settings, where You can disable them at any time.

Storage of retained content. Any Customer Content retained after analysis is stored within the EU on dedicated storage infrastructure subject to heightened security measures: the storage systems are not directly reachable from the public internet and are accessed exclusively over an encrypted internal protocol.

We may collect and use aggregated, de-identified service telemetry (for example, request volumes, latency, error rates, and score distributions) that does not contain Customer Content, in order to operate, secure, bill for, and improve the Service.

Processing of personal data contained in Customer Content is governed by the DPA.

9. Accounts and API Keys

You must provide accurate registration information and keep it up to date.

You are responsible for safeguarding Your account credentials and API keys and for all activity performed with them. API keys must not be shared with third parties (Section 6).

If You suspect that credentials or API keys have been compromised, notify Us immediately at hello@visork.com. We may rotate or revoke keys where reasonably necessary for security.

Subject to Your compliance with these Terms, We grant You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for Your internal business purposes.

10. Fees, Credits, and Free Tier

The Service is billed on a usage basis: analyses consume credits as described on the Website.

Free credits. New accounts may receive free evaluation credits in the amount stated on the Website at the time of registration. Free credits have no monetary value, are non-transferable, may be subject to expiry and fair-use limits, and may be modified or withdrawn at any time.

Free tier. Where the Service is offered free of charge, the data-handling defaults described in Section 8 ("Service tiers and defaults") apply.

Paid credits. Fees for paid credits are stated on the Website or in an order agreed with You. All fees are exclusive of VAT and other applicable taxes, which will be added where required by law. Invoices are payable within the period stated on the invoice. We may suspend the Service for non-payment after notice.

Purchased credits are non-transferable and, except as set out in Section 15 or where required by mandatory law, non-refundable.

Pricing changes. We may change prices prospectively with reasonable advance notice. Price changes do not affect credits You have already purchased.

11. Beta Services; Availability

The Service is under active development. Features identified as beta, pilot, preview, or early access are provided for evaluation purposes, may be changed or discontinued at any time, and are excluded from any availability or support commitments.

Unless expressly agreed in writing (for example, in an enterprise agreement), the Service is provided without a service-level agreement. Published performance figures (such as latency or availability targets) are engineering targets, not contractual commitments.

We may modify the Service, and We may perform maintenance that temporarily affects availability; where reasonably practicable, We will announce planned maintenance and material changes in advance. If We discontinue the Service entirely, We will give reasonable advance notice and refund the pro-rata value of Your unused paid credits.

12. Confidentiality

Each party may receive non-public information of the other party in connection with the Service ("Confidential Information"). Customer Content and Detection Results are Your Confidential Information; the Service, its models, non-public documentation, and pricing offered to You individually are Ours.

Each party will use the other party's Confidential Information only to exercise its rights and perform its obligations under these Terms, and will protect it with at least reasonable care.

These obligations do not apply to information that is or becomes public without breach, was lawfully known to the receiving party before disclosure, is independently developed, or must be disclosed by law or court order (in which case the receiving party will notify the other party where legally permitted; this does not limit Section 7).

Confidentiality obligations survive termination of these Terms.

13. Intellectual Property; Feedback

All intellectual property rights in and to the Service, including software, models, algorithms, documentation, trademarks, and branding, are owned exclusively by the Company or its licensors. No rights are granted to You except as expressly stated in these Terms.

You may use Detection Results for Your internal business purposes, including moderation decisions, audit trails, and compliance records.

Nothing in these Terms restricts Us from providing the same or similar services to other customers, provided that Your Confidential Information is not disclosed or misused.

If You provide feedback, suggestions, or ideas regarding the Service, You grant Us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or compensation.

14. Third-Party Services

The Service may contain links to third-party websites or services. We do not control and are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at Your own risk.

15. Term and Termination

By You. You may stop using the Service and terminate these Terms at any time by closing Your account or notifying Us at hello@visork.com.

By Us. We may suspend or terminate Your access to the Service:

immediately, if You materially breach these Terms, use the Service unlawfully, or create a security or abuse risk, or
for convenience, with at least thirty (30) days' notice, in which case We will refund the pro-rata value of Your unused paid credits.

If We terminate for Your material breach, unused credits are forfeited to the extent permitted by law. Free credits are forfeited upon any termination and are never refundable.

Upon termination, all licenses granted to You under these Terms cease, and remaining Customer Personal Data (if any) is handled as described in the DPA. Provisions which by their nature should survive termination — including Sections 5, 7, 8, 12, 13, 16, 17, 18, and 20 — survive.

16. Indemnification

To the maximum extent permitted by law, You will defend, indemnify, and hold harmless the Company from and against any third-party claims, and related damages, fines, costs, and reasonable legal fees, arising out of or relating to:

Customer Content, including any claim that its submission or processing under Your instructions lacked a valid legal basis or infringed the rights of any person,
Your breach of Section 6 or Section 8,
Your own products, services, and moderation decisions,
Your violation of applicable law.

This Section does not apply to the extent a claim results from Our breach of these Terms or the DPA.

17. Limitation of Liability

To the maximum extent permitted by applicable law:

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.
The total liability of the Company for any claims arising out of or related to the Service shall not exceed the amount paid by You to the Company during the twelve (12) months preceding the claim, or 100 EUR, whichever is greater.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for harm caused intentionally or by gross negligence, or for harm caused to a person's natural rights.

18. "AS IS" Disclaimer

The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will meet Your specific requirements. The nature and limitations of Detection Results are described in Section 5.

19. Order of Precedence; Entire Agreement

These Terms, together with the DPA and any documents expressly incorporated by reference, form the entire agreement between You and the Company regarding the Service.

If You and the Company have entered into a separate written agreement covering the Service, that agreement prevails over these Terms to the extent of any conflict. With respect to the processing of personal data contained in Customer Content, the DPA prevails over these Terms.

20. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Czech Republic, excluding its conflict-of-law rules.

The courts of the Czech Republic shall have jurisdiction over any dispute arising out of or relating to these Terms, with local venue determined by the registered office of the Company.

21. Changes to These Terms

We may modify these Terms.

If a change is material, We will give You reasonable advance notice — at least fourteen (14) days — via the Website or by email before it takes effect. If You do not agree with the change, You may terminate these Terms before the effective date.

Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

22. Severability; No Waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

A failure to enforce any provision of these Terms shall not constitute a waiver of that provision or of the right to enforce it later.

23. Contact Us

If You have any questions about these Terms of Service, You may contact Us at:

Email: hello@visork.com
Address: Hledíková 3008/2, Praha 10, 106 00, Czech Republic